Coaching
/
CoachingService
/
Update an individual scorecard

Coaching

Our Coaching Service API provides a comprehensive set of endpoints to create, read, update, delete, acknowledge, list, export, and manage all coaching-related entities—such as comments, plans, sessions, scorecards, and targets—covering everything from scorecard backfills to retrieving evaluation periods and agent quotas.

Languages
Servers
https://{api-domain}.cresta.com/

CoachingService

Operations

List targets

Request

Path
parentstringrequired

Resource name of the parent. Format: customers/{customer_id}/profiles/{profile_id}

Bodyapplication/jsonrequired
scorecardTemplateNamesArray of strings(Scorecard template names to filter on for targets. Format: customers/{customer_id}/profiles/{profile_id}/scorecardTemplates/{scorecard_template_id})
agentNamesArray of strings(Agent names to filter on Format: customers/{customer_id}/users/{user_id})
coachingPlanNamesArray of strings(Coaching plan names to filter on Format: customers/{customer_id}/profiles/{profile_id}/coachingPlans/{coaching_plan_id})
filterOrgGoalsboolean

Whether to only return the org goals. The org goals are the overall targets in the org which are not set on any specific agents or coaching plans. It raises errors when either agent_names or coaching_plan_names are also set.

curl -i -X POST \
  'https://{api-domain}.cresta.com/v1/{parent=customers/*/profiles/*}/targets:list' \
  -H 'Content-Type: application/json' \
  -d '{
    "scorecardTemplateNames": [
      "string"
    ],
    "agentNames": [
      "string"
    ],
    "coachingPlanNames": [
      "string"
    ],
    "filterOrgGoals": true
  }'

Responses

A successful response.

Bodyapplication/json
targetsArray of objects(Returned targets)
Response
application/json
{
  "targets": [
    { … }
  ]
}

Update an individual scorecard

Request

Path
scorecard.namestringrequired

Resource name of a scorecard Format: customers/{customer_id}/profiles/{profile_id}/scorecards/{scorecard_id}

Bodyapplication/jsonrequired
scorecardobject(Represents a scorecard. Next ID: 29)
curl -i -X PATCH \
  'https://{api-domain}.cresta.com/v1/{scorecard.name=customers/*/profiles/*/scorecards/*}' \
  -H 'Content-Type: application/json' \
  -d '{
    "scorecard": {
      "name": "string",
      "conversationName": "string",
      "agentUserName": "string",
      "creator": {
        "name": "string",
        "userId": "string",
        "username": "string",
        "email": "string",
        "displayName": "string",
        "fullName": "string",
        "isDevUser": true,
        "roles": [
          "ROLE_UNSPECIFIED"
        ],
        "legacyRoles": [
          "ROLE_UNSPECIFIED"
        ],
        "agentProfiles": [
          {
            "agentProfileId": 0,
            "agentExtension": "string",
            "legacy": {
              "platformLoginName": "string",
              "platformUserId": "string"
            }
          }
        ],
        "team": "string",
        "state": "ACTIVE_STATE_UNSPECIFIED",
        "loginStatus": {
          "loginStatus": "LOGIN_STATUS_UNSPECIFIED"
        },
        "manager": "string",
        "externalIdmId": "string",
        "platformProfiles": [
          {
            "platformType": "PLATFORM_TYPE_UNSPECIFIED",
            "platformId": "string",
            "agentExtension": "string",
            "liveperson": {
              "accountNumber": "string",
              "loginName": "string"
            },
            "cisco": {
              "agentExtension": "string"
            },
            "userFeatureGate": {
              "teleportFeatures": {
                "enableScreenRecordingSamplingOverride": true,
                "userScreenRecordingSamplingPercent": 0
              }
            }
          }
        ],
        "isGuestUser": true,
        "type": "USER_TYPE_UNSPECIFIED",
        "profileNames": [
          "string"
        ],
        "usecases": [
          "string"
        ],
        "profileStates": {
          "property1": "PROFILE_STATE_UNSPECIFIED",
          "property2": "PROFILE_STATE_UNSPECIFIED"
        },
        "preferredProfile": "string",
        "authenticationFactors": [
          {
            "id": "string",
            "label": "string",
            "type": "TYPE_UNSPECIFIED",
            "enrollmentTime": "2019-08-24T14:15:22Z",
            "name": "string"
          }
        ],
        "requirePasswordReset": true,
        "migratedEntities": [
          "MIGRATABLE_ENTITY_UNSPECIFIED"
        ]
      },
      "templateName": "string",
      "comment": "string",
      "totalScore": 0.1,
      "scores": [
        {
          "criterionId": "string",
          "criterionDisplayName": "string",
          "chapterId": "string",
          "numericValue": 0.1,
          "textValue": "string",
          "comment": "string",
          "notApplicable": true,
          "aiValue": 0.1,
          "aiScored": true,
          "autoFailed": true,
          "commentAccessRoles": [
            "ROLE_UNSPECIFIED"
          ]
        }
      ],
      "createTime": "2019-08-24T14:15:22Z",
      "updateTime": "2019-08-24T14:15:22Z",
      "submitTime": "2019-08-24T14:15:22Z",
      "aiScoreTime": "2019-08-24T14:15:22Z",
      "manuallyScored": true,
      "autoFailed": true,
      "usecaseName": "string",
      "updatedBy": {
        "name": "string",
        "userId": "string",
        "username": "string",
        "email": "string",
        "displayName": "string",
        "fullName": "string",
        "isDevUser": true,
        "roles": [
          "ROLE_UNSPECIFIED"
        ],
        "legacyRoles": [
          "ROLE_UNSPECIFIED"
        ],
        "agentProfiles": [
          {
            "agentProfileId": 0,
            "agentExtension": "string",
            "legacy": {
              "platformLoginName": "string",
              "platformUserId": "string"
            }
          }
        ],
        "team": "string",
        "state": "ACTIVE_STATE_UNSPECIFIED",
        "loginStatus": {
          "loginStatus": "LOGIN_STATUS_UNSPECIFIED"
        },
        "manager": "string",
        "externalIdmId": "string",
        "platformProfiles": [
          {
            "platformType": "PLATFORM_TYPE_UNSPECIFIED",
            "platformId": "string",
            "agentExtension": "string",
            "liveperson": {
              "accountNumber": "string",
              "loginName": "string"
            },
            "cisco": {
              "agentExtension": "string"
            },
            "userFeatureGate": {
              "teleportFeatures": {
                "enableScreenRecordingSamplingOverride": true,
                "userScreenRecordingSamplingPercent": 0
              }
            }
          }
        ],
        "isGuestUser": true,
        "type": "USER_TYPE_UNSPECIFIED",
        "profileNames": [
          "string"
        ],
        "usecases": [
          "string"
        ],
        "profileStates": {
          "property1": "PROFILE_STATE_UNSPECIFIED",
          "property2": "PROFILE_STATE_UNSPECIFIED"
        },
        "preferredProfile": "string",
        "authenticationFactors": [
          {
            "id": "string",
            "label": "string",
            "type": "TYPE_UNSPECIFIED",
            "enrollmentTime": "2019-08-24T14:15:22Z",
            "name": "string"
          }
        ],
        "requirePasswordReset": true,
        "migratedEntities": [
          "MIGRATABLE_ENTITY_UNSPECIFIED"
        ]
      },
      "submittedBy": {
        "name": "string",
        "userId": "string",
        "username": "string",
        "email": "string",
        "displayName": "string",
        "fullName": "string",
        "isDevUser": true,
        "roles": [
          "ROLE_UNSPECIFIED"
        ],
        "legacyRoles": [
          "ROLE_UNSPECIFIED"
        ],
        "agentProfiles": [
          {
            "agentProfileId": 0,
            "agentExtension": "string",
            "legacy": {
              "platformLoginName": "string",
              "platformUserId": "string"
            }
          }
        ],
        "team": "string",
        "state": "ACTIVE_STATE_UNSPECIFIED",
        "loginStatus": {
          "loginStatus": "LOGIN_STATUS_UNSPECIFIED"
        },
        "manager": "string",
        "externalIdmId": "string",
        "platformProfiles": [
          {
            "platformType": "PLATFORM_TYPE_UNSPECIFIED",
            "platformId": "string",
            "agentExtension": "string",
            "liveperson": {
              "accountNumber": "string",
              "loginName": "string"
            },
            "cisco": {
              "agentExtension": "string"
            },
            "userFeatureGate": {
              "teleportFeatures": {
                "enableScreenRecordingSamplingOverride": true,
                "userScreenRecordingSamplingPercent": 0
              }
            }
          }
        ],
        "isGuestUser": true,
        "type": "USER_TYPE_UNSPECIFIED",
        "profileNames": [
          "string"
        ],
        "usecases": [
          "string"
        ],
        "profileStates": {
          "property1": "PROFILE_STATE_UNSPECIFIED",
          "property2": "PROFILE_STATE_UNSPECIFIED"
        },
        "preferredProfile": "string",
        "authenticationFactors": [
          {
            "id": "string",
            "label": "string",
            "type": "TYPE_UNSPECIFIED",
            "enrollmentTime": "2019-08-24T14:15:22Z",
            "name": "string"
          }
        ],
        "requirePasswordReset": true,
        "migratedEntities": [
          "MIGRATABLE_ENTITY_UNSPECIFIED"
        ]
      },
      "calibratedScorecardName": "string",
      "calibrationConsistencyScore": 0.1,
      "processInteractionTime": "2019-08-24T14:15:22Z",
      "processId": "string",
      "submissionSource": "SCORECARD_SUBMISSION_SOURCE_UNSPECIFIED",
      "scorecardType": "SCORECARD_TYPE_UNSPECIFIED",
      "referenceScorecardId": "string",
      "scorecardWorkflows": [
        {
          "appealWorkflows": [
            {
              "replicaScorecard": {},
              "appealRequestScorecard": {},
              "appealResolveScorecard": {}
            }
          ]
        }
      ]
    }
  }'

Responses

A successful response.

Bodyapplication/json
scorecardobject(Represents a scorecard. Next ID: 29)
Response
application/json
{
  "scorecard": {
    "name": "string",
    "conversationName": "string",
    "agentUserName": "string",
    "creator": { … },
    "templateName": "string",
    "comment": "string",
    "totalScore": 0.1,
    "scores": [ … ],
    "coachingPlanNames": [ … ],
    "createTime": "2019-08-24T14:15:22Z",
    "updateTime": "2019-08-24T14:15:22Z",
    "submitTime": "2019-08-24T14:15:22Z",
    "aiScoreTime": "2019-08-24T14:15:22Z",
    "manuallyScored": true,
    "autoFailed": true,
    "acknowledgeTime": "2019-08-24T14:15:22Z",
    "acknowledgeComment": "string",
    "usecaseName": "string",
    "updatedBy": { … },
    "submittedBy": { … },
    "calibratedScorecardName": "string",
    "calibrationConsistencyScore": 0.1,
    "processInteractionTime": "2019-08-24T14:15:22Z",
    "processId": "string",
    "submissionSource": "SCORECARD_SUBMISSION_SOURCE_UNSPECIFIED",
    "scorecardType": "SCORECARD_TYPE_UNSPECIFIED",
    "referenceScorecardId": "string",
    "scorecardWorkflows": [ … ]
  }
}

Create a new revision of a scorecard template.

Request

Path
scorecardTemplate.namestringrequired

Resource name of a scorecard template Format: customers/{customer_id}/profiles/{profile_id}/scorecardTemplates/{scorecard_template_id}

Bodyapplication/jsonrequired
namestring(Resource name of the scorecard template to be updated. Format: customers/{customer_id}/profiles/{profile_id}/scorecardTemplates/{scorecard_template_id})required
scorecardTemplateobject(Coaching Scorecard Template Next ID: 16)
activationStatusstring(Activation status to set for the scorecard template)
  • ACTIVATION_STATUS_UNSPECIFIED: Unspecified - do not use.
  • ACTIVE: Active
  • INACTIVE: Inactive
  • ARCHIVED: Archived
Default "ACTIVATION_STATUS_UNSPECIFIED"
Enum"ACTIVATION_STATUS_UNSPECIFIED""ACTIVE""INACTIVE""ARCHIVED"
curl -i -X POST \
  'https://{api-domain}.cresta.com/v1/{scorecardTemplate.name=customers/*/profiles/*/scorecardTemplates/*}:commit' \
  -H 'Content-Type: application/json' \
  -d '{
    "name": "string",
    "scorecardTemplate": {
      "name": "string",
      "title": "string",
      "template": {},
      "audience": {
        "users": [
          "string"
        ],
        "teams": [
          "string"
        ],
        "groups": [
          "string"
        ]
      },
      "resolvedAudience": {
        "users": [
          {
            "name": "string",
            "userId": "string",
            "username": "string",
            "email": "string",
            "displayName": "string",
            "fullName": "string",
            "isDevUser": true,
            "roles": [
              "ROLE_UNSPECIFIED"
            ],
            "legacyRoles": [
              "ROLE_UNSPECIFIED"
            ],
            "agentProfiles": [
              {
                "agentProfileId": 0,
                "agentExtension": "string",
                "legacy": {}
              }
            ],
            "team": "string",
            "state": "ACTIVE_STATE_UNSPECIFIED",
            "loginStatus": {
              "loginStatus": "LOGIN_STATUS_UNSPECIFIED"
            },
            "manager": "string",
            "externalIdmId": "string",
            "platformProfiles": [
              {
                "platformType": "PLATFORM_TYPE_UNSPECIFIED",
                "platformId": "string",
                "agentExtension": "string",
                "liveperson": {},
                "cisco": {},
                "userFeatureGate": {}
              }
            ],
            "isGuestUser": true,
            "type": "USER_TYPE_UNSPECIFIED",
            "profileNames": [
              "string"
            ],
            "usecases": [
              "string"
            ],
            "profileStates": {
              "property1": "PROFILE_STATE_UNSPECIFIED",
              "property2": "PROFILE_STATE_UNSPECIFIED"
            },
            "preferredProfile": "string",
            "authenticationFactors": [
              {
                "id": "string",
                "label": "string",
                "type": "TYPE_UNSPECIFIED",
                "enrollmentTime": "2019-08-24T14:15:22Z",
                "name": "string"
              }
            ],
            "requirePasswordReset": true,
            "migratedEntities": [
              "MIGRATABLE_ENTITY_UNSPECIFIED"
            ]
          }
        ],
        "teams": [
          {
            "name": "string",
            "displayName": "string",
            "manager": "string",
            "state": "ACTIVE_STATE_UNSPECIFIED"
          }
        ],
        "groups": [
          {
            "name": "string",
            "displayName": "string",
            "type": "GROUP_TYPE_UNSPECIFIED",
            "creator": "string",
            "owner": "string",
            "externalIdmId": "string",
            "state": "GROUP_STATE_UNSPECIFIED",
            "visibility": "GROUP_VISIBILITY_UNSPECIFIED",
            "profileNames": [
              "string"
            ],
            "crestaManaged": true
          }
        ]
      },
      "usecaseNames": [
        "string"
      ],
      "qaTaskConfig": {
        "taskCompleteConfig": {
          "evaluatedConversationCountPerAgent": 0,
          "overriddenAgents": [
            {
              "group": "string",
              "user": "string",
              "evaluatedConversationCountPerAgent": 0
            }
          ]
        },
        "evaluationPeriodConfig": {
          "evaluationDuration": "string",
          "evaluationPeriodDuration": "EVALUATION_PERIOD_DURATION_UNSPECIFIED",
          "startTime": "2019-08-24T14:15:22Z",
          "overrideTimeRange": {
            "startTimestamp": "2019-08-24T14:15:22Z",
            "endTimestamp": "2019-08-24T14:15:22Z"
          }
        },
        "qaAnalystQuotaConfig": {
          "qaAnalystQuotas": [
            {
              "qaAnalystUserId": "string",
              "qaAnalystDisplayName": "string",
              "assignedConversationCount": 0
            }
          ]
        },
        "conversationSuggestionConfig": {
          "conversationFilters": {
            "teams": [
              {
                "name": "string",
                "displayName": "string",
                "manager": "string",
                "state": "ACTIVE_STATE_UNSPECIFIED"
              }
            ],
            "groups": [
              {
                "name": "string",
                "displayName": "string",
                "type": "GROUP_TYPE_UNSPECIFIED",
                "creator": "string",
                "owner": "string",
                "externalIdmId": "string",
                "state": "GROUP_STATE_UNSPECIFIED",
                "visibility": "GROUP_VISIBILITY_UNSPECIFIED",
                "profileNames": [
                  null
                ],
                "crestaManaged": true
              }
            ],
            "users": [
              {
                "name": "string",
                "userId": "string",
                "username": "string",
                "email": "string",
                "displayName": "string",
                "fullName": "string",
                "isDevUser": true,
                "roles": [
                  null
                ],
                "legacyRoles": [
                  null
                ],
                "agentProfiles": [
                  null
                ],
                "team": "string",
                "state": "ACTIVE_STATE_UNSPECIFIED",
                "loginStatus": {
                  "applicationStatus": []
                },
                "manager": "string",
                "externalIdmId": "string",
                "platformProfiles": [
                  null
                ],
                "isGuestUser": true,
                "type": "USER_TYPE_UNSPECIFIED",
                "profileNames": [
                  null
                ],
                "usecases": [
                  null
                ],
                "profileStates": {},
                "preferredProfile": "string",
                "authenticationFactors": [
                  null
                ],
                "requirePasswordReset": true,
                "migratedEntities": [
                  null
                ]
              }
            ],
            "intents": [
              {
                "name": "string",
                "description": "string",
                "type": "TYPE_UNSPECIFIED",
                "currentActiveStatus": "ACTIVE_STATUS_UNSPECIFIED",
                "historicActiveStatus": "ACTIVE_STATUS_UNSPECIFIED",
                "order": 0
              }
            ],
            "speakerRoles": [
              "string"
            ],
            "conversationReasons": [
              {
                "id": "string",
                "description": "string"
              }
            ],
            "conversationDurationBuckets": [
              {
                "id": "string",
                "lowerBound": 0.1,
                "upperBound": 0.1
              }
            ],
            "conversationDurationRange": {
              "minDuration": "string",
              "maxDuration": "string"
            },
            "guidedWorkflows": [
              {
                "name": "string",
                "title": "string",
                "branchingSteps": {
                  "steps": {}
                },
                "linearSteps": {
                  "steps": []
                },
                "viewport": {},
                "type": "TYPE_UNSPECIFIED"
              }
            ],
            "guidedWorkflowNames": [
              "string"
            ],
            "timeRanges": [
              {
                "startTimestamp": "2019-08-24T14:15:22Z",
                "endTimestamp": "2019-08-24T14:15:22Z"
              }
            ],
            "momentGroups": [
              {
                "moments": [
                  null
                ],
                "excludedMoments": [
                  null
                ],
                "behaviors": [
                  null
                ],
                "adherence": "ADHERENCE_TYPE_UNSPECIFIED",
                "adherenceTypesForMoments": [
                  null
                ],
                "booleanLogicOperator": "BOOLEAN_LOGIC_OPERATOR_UNSPECIFIED",
                "momentType": "TYPE_UNSPECIFIED",
                "metadataValueAttributes": [
                  null
                ],
                "outcomeValueAttributes": [
                  null
                ],
                "binaryOutcomeValueEnum": "BINARY_OUTCOME_VALUE_ENUM_UNSPECIFIED",
                "speakerRoles": [
                  null
                ]
              }
            ],
            "keywordsExpressions": [
              "string"
            ],
            "momentAnnotationGroup": [
              {
                "momentAnnotations": [
                  null
                ]
              }
            ],
            "moments": [
              {
                "name": "string",
                "usecases": [
                  null
                ],
                "displayName": "string",
                "description": "string",
                "type": "TYPE_UNSPECIFIED",
                "detailedType": "DETAILED_TYPE_UNSPECIFIED",
                "taxonomy": "string",
                "taxonomyReferenceId": "string",
                "parentMomentTemplateId": "string",
                "taxonomyState": "STATE_UNSPECIFIED",
                "appTypes": [
                  null
                ],
                "momentData": {},
                "momentSource": "MOMENT_SOURCE_UNSPECIFIED",
                "displayOrder": 0,
                "labels": {
                  "labels": {}
                },
                "languageCode": "string",
                "deploymentStatus": "DEPLOYMENT_STATUS_UNSPECIFIED",
                "momentUsages": [
                  null
                ],
                "behaviorStatus": "BEHAVIOR_STATUS_UNSPECIFIED",
                "author": {
                  "roles": [],
                  "legacyRoles": [],
                  "agentProfiles": [],
                  "groupMemberships": [],
                  "platformProfiles": [],
                  "profileNames": [],
                  "usecases": [],
                  "profileStates": {},
                  "authenticationFactors": [],
                  "migratedEntities": []
                }
              }
            ],
            "adherence": "ADHERENCE_TYPE_UNSPECIFIED",
            "policies": [
              {
                "name": "string",
                "usecases": [
                  null
                ],
                "displayName": "string",
                "author": {
                  "roles": [],
                  "legacyRoles": [],
                  "agentProfiles": [],
                  "groupMemberships": [],
                  "platformProfiles": [],
                  "profileNames": [],
                  "usecases": [],
                  "profileStates": {},
                  "authenticationFactors": [],
                  "migratedEntities": []
                },
                "moment": {
                  "usecases": [],
                  "appTypes": [],
                  "relatedPolicies": [],
                  "momentUsages": []
                },
                "s3PathToDialoguePolicy": "string",
                "momentInput": {
                  "moments": []
                },
                "complexTriggerConfig": {},
                "simpleTrigger": true,
                "actionOutput": {
                  "actions": [],
                  "actionAdditionalTriggers": {}
                },
                "adherenceMoments": [
                  null
                ],
                "behaviors": [
                  null
                ],
                "policyAdherenceConfig": {
                  "configs": {},
                  "focusAreas": []
                },
                "policyConfig": {
                  "targetAgents": [],
                  "excludedAgents": [],
                  "targetTeams": [],
                  "excludedTeams": [],
                  "targetGroups": [],
                  "excludedGroups": []
                },
                "policyMetrics": {
                  "engagementItems": []
                },
                "status": "STATUS_UNSPECIFIED",
                "sourceType": "SOURCE_TYPE_UNSPECIFIED",
                "languageCode": "string",
                "labels": {
                  "labels": {}
                },
                "latestPolicyHistories": [
                  null
                ]
              }
            ],
            "insightsTopics": [
              {
                "topicMoment": {
                  "usecases": [],
                  "appTypes": [],
                  "relatedPolicies": [],
                  "momentUsages": []
                },
                "includedKeywordMoment": {
                  "usecases": [],
                  "appTypes": [],
                  "relatedPolicies": [],
                  "momentUsages": []
                },
                "excludedKeywordMoment": {
                  "usecases": [],
                  "appTypes": [],
                  "relatedPolicies": [],
                  "momentUsages": []
                },
                "clusterMoments": [
                  null
                ],
                "previewConfig": "PREVIEW_CONFIG_UNSPECIFIED"
              }
            ],
            "actions": [
              {
                "name": "string",
                "usecases": [
                  null
                ],
                "displayName": "string",
                "type": "TYPE_UNSPECIFIED",
                "detailedType": "DETAILED_TYPE_UNSPECIFIED",
                "taxonomy": "string",
                "taxonomyReferenceId": "string",
                "taxonomyState": "TAXONOMY_STATE_UNSPECIFIED",
                "actionData": {},
                "languageCode": "string",
                "audienceConfig": {},
                "policyData": {}
              }
            ],
            "actionGroups": [
              {
                "actionType": "TYPE_UNSPECIFIED",
                "actions": [
                  null
                ]
              }
            ],
            "conversations": [
              {
                "name": "string",
                "agent": "string",
                "agentInfo": {},
                "visitor": {},
                "conversationCorrelationId": "string",
                "skill": "string",
                "platformInfo": {
                  "originalEventData": {}
                },
                "startTime": "2019-08-24T14:15:22Z",
                "audioPersistenceState": "AUDIO_PERSISTENCE_STATE_UNSPECIFIED",
                "audioAnalysis": {
                  "agentAudioEnergy": [],
                  "visitorAudioEnergy": []
                },
                "persistedAudioDuration": "string",
                "state": "STATE_UNSPECIFIED",
                "raiseHandState": "RAISE_HAND_STATE_UNSPECIFIED",
                "languageCode": "string",
                "channel": "CHANNEL_UNSPECIFIED",
                "source": "SOURCE_UNSPECIFIED",
                "metadata": {},
                "displayName": "string",
                "sharingState": "SHARING_STATE_UNSPECIFIED",
                "policyOverride": {
                  "policyIds": [],
                  "policyHistoryIds": []
                },
                "usecase": "string",
                "corruptionState": "CORRUPTION_STATE_UNSPECIFIED",
                "virtualAgent": "string",
                "ingestedByJob": "string",
                "transferInfo": {
                  "umbrellaConversationTransferTypes": []
                },
                "persistenceState": "PERSISTENCE_STATE_UNSPECIFIED",
                "multiLanguageMode": "MULTI_LANGUAGE_MODE_UNSPECIFIED"
              }
            ],
            "conversationIdentifiers": [
              {
                "name": "string",
                "platformConversationId": "string"
              }
            ],
            "kbDocuments": [
              {
                "name": "string",
                "kbDocumentType": "KB_DOCUMENT_TYPE_UNSPECIFIED",
                "guidedWorkflow": {},
                "kbArticle": {
                  "kbArticleSegments": []
                },
                "agentResponse": {},
                "kbDocumentSource": "KB_DOCUMENT_SOURCE_UNSPECIFIED",
                "state": "STATE_UNSPECIFIED",
                "fileFormat": "string",
                "url": "string",
                "title": "string",
                "creator": "string",
                "version": "string",
                "externalSource": "string",
                "externalId": "string",
                "kbDocumentProperty": "KB_DOCUMENT_PROPERTY_UNSPECIFIED",
                "keywordTags": [
                  null
                ],
                "createTime": "2019-08-24T14:15:22Z",
                "updateTime": "2019-08-24T14:15:22Z",
                "externalUpdateTime": "2019-08-24T14:15:22Z",
                "metadata": {},
                "indexState": "INDEX_STATE_UNSPECIFIED"
              }
            ],
            "conversationCriterions": [
              "CONVERSATION_CRITERION_UNSPECIFIED"
            ],
            "languageCodes": [
              "string"
            ],
            "comments": "COMMENTS_UNSPECIFIED",
            "includeDevUsers": true,
            "includeDeactivatedUsers": true,
            "excludeDeactivatedUsers": true,
            "includeCrestaBot": true,
            "scorecardStatus": "SCORECARD_STATUS_UNSPECIFIED",
            "scorecardStatuses": [
              "SCORECARD_STATUS_UNSPECIFIED"
            ],
            "liveAssist": "LIVE_ASSIST_UNSPECIFIED",
            "liveAssists": [
              "LIVE_ASSIST_UNSPECIFIED"
            ],
            "summaryUsages": [
              "SUMMARY_USAGE_UNSPECIFIED"
            ],
            "noteTakingUsages": [
              "NOTE_TAKING_USAGE_UNSPECIFIED"
            ],
            "suggestionUsages": [
              "SUGGESTION_USAGE_UNSPECIFIED"
            ],
            "scorecardTemplateNames": [
              "string"
            ],
            "usecaseNames": [
              "string"
            ],
            "hintType": "HINT_TYPE_UNSPECIFIED",
            "languageTransferEvents": [
              {
                "newLanguageCode": "string",
                "oldLanguageCode": "string"
              }
            ],
            "behaviors": [
              {
                "name": "string",
                "displayName": "string",
                "moment": {
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                  "appTypes": [],
                  "relatedPolicies": [],
                  "momentUsages": []
                },
                "behaviorStatus": "BEHAVIOR_STATUS_UNSPECIFIED",
                "behaviorConfig": {
                  "targetAgents": [],
                  "targetGroups": []
                },
                "audienceConfig": {}
              }
            ],
            "conversationSources": [
              "SOURCE_UNSPECIFIED"
            ],
            "tags": [
              {
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                "usecase": "string",
                "displayName": "string",
                "description": "string",
                "color": "string",
                "icon": {},
                "isPublic": true,
                "visibility": {
                  "roles": []
                },
                "tagType": "TAG_TYPE_UNSPECIFIED"
              }
            ],
            "hasScreenRecordings": true,
            "conversationHoldsCriterion": {
              "holdsCountRange": {
                "lowerBound": {},
                "upperBound": {}
              }
            },
            "screenRecording": "SCREEN_RECORDING_UNSPECIFIED",
            "knowledgeMomentFilter": {
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                {}
              ],
              "matchType": "MATCH_TYPE_UNSPECIFIED"
            },
            "scorecardSubmitterUserNames": [
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            "calibrationStatuses": [
              "SCORECARD_STATUS_UNSPECIFIED"
            ],
            "conversationPlatformVisitorId": [
              "string"
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                "UMBRELLA_CONVERSATION_TRANSFER_TYPE_UNSPECIFIED"
              ],
              "participantInteractionTypes": [
                "PARTICIPANT_INTERACTION_TYPE_UNSPECIFIED"
              ]
            },
            "agentAssistFilters": [
              {
                "agentAssistUsed": "AGENT_ASSIST_STATE_TYPE_UNSPECIFIED"
              }
            ],
            "groupMembershipFilter": {
              "type": "GROUP_MEMBERSHIP_TYPE_UNSPECIFIED"
            },
            "criterionIdentifiers": [
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            "coachingSessionNames": [
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        "userId": "string",
        "username": "string",
        "email": "string",
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        ],
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        ],
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            "agentExtension": "string",
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              "platformUserId": "string"
            }
          }
        ],
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        "loginStatus": {
          "loginStatus": "LOGIN_STATUS_UNSPECIFIED"
        },
        "manager": "string",
        "externalIdmId": "string",
        "platformProfiles": [
          {
            "platformType": "PLATFORM_TYPE_UNSPECIFIED",
            "platformId": "string",
            "agentExtension": "string",
            "liveperson": {
              "accountNumber": "string",
              "loginName": "string"
            },
            "cisco": {
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            "userFeatureGate": {
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                "userScreenRecordingSamplingPercent": 0
              }
            }
          }
        ],
        "isGuestUser": true,
        "type": "USER_TYPE_UNSPECIFIED",
        "profileNames": [
          "string"
        ],
        "usecases": [
          "string"
        ],
        "profileStates": {
          "property1": "PROFILE_STATE_UNSPECIFIED",
          "property2": "PROFILE_STATE_UNSPECIFIED"
        },
        "preferredProfile": "string",
        "authenticationFactors": [
          {
            "id": "string",
            "label": "string",
            "type": "TYPE_UNSPECIFIED",
            "enrollmentTime": "2019-08-24T14:15:22Z",
            "name": "string"
          }
        ],
        "requirePasswordReset": true,
        "migratedEntities": [
          "MIGRATABLE_ENTITY_UNSPECIFIED"
        ]
      },
      "permissions": {
        "templateEditors": [
          "ROLE_UNSPECIFIED"
        ],
        "scorecardViewers": [
          "ROLE_UNSPECIFIED"
        ],
        "scorecardGraders": [
          "ROLE_UNSPECIFIED"
        ],
        "scorecardAppealers": [
          "ROLE_UNSPECIFIED"
        ]
      },
      "type": "SCORECARD_TEMPLATE_TYPE_UNSPECIFIED",
      "status": "SCORECARD_TEMPLATE_STATUS_UNSPECIFIED",
      "qaScoreConfig": {
        "conversationFilters": {
          "teams": [
            {
              "name": "string",
              "displayName": "string",
              "manager": "string",
              "state": "ACTIVE_STATE_UNSPECIFIED"
            }
          ],
          "groups": [
            {
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              "displayName": "string",
              "type": "GROUP_TYPE_UNSPECIFIED",
              "creator": "string",
              "owner": "string",
              "externalIdmId": "string",
              "state": "GROUP_STATE_UNSPECIFIED",
              "visibility": "GROUP_VISIBILITY_UNSPECIFIED",
              "profileNames": [
                "string"
              ],
              "crestaManaged": true
            }
          ],
          "users": [
            {
              "name": "string",
              "userId": "string",
              "username": "string",
              "email": "string",
              "displayName": "string",
              "fullName": "string",
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              ],
              "legacyRoles": [
                "ROLE_UNSPECIFIED"
              ],
              "agentProfiles": [
                {}
              ],
              "team": "string",
              "state": "ACTIVE_STATE_UNSPECIFIED",
              "loginStatus": {
                "loginStatus": "LOGIN_STATUS_UNSPECIFIED"
              },
              "manager": "string",
              "externalIdmId": "string",
              "platformProfiles": [
                {}
              ],
              "isGuestUser": true,
              "type": "USER_TYPE_UNSPECIFIED",
              "profileNames": [
                "string"
              ],
              "usecases": [
                "string"
              ],
              "profileStates": {
                "property1": "PROFILE_STATE_UNSPECIFIED",
                "property2": "PROFILE_STATE_UNSPECIFIED"
              },
              "preferredProfile": "string",
              "authenticationFactors": [
                {}
              ],
              "requirePasswordReset": true,
              "migratedEntities": [
                "MIGRATABLE_ENTITY_UNSPECIFIED"
              ]
            }
          ],
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              "name": "string",
              "description": "string",
              "type": "TYPE_UNSPECIFIED",
              "currentActiveStatus": "ACTIVE_STATUS_UNSPECIFIED",
              "historicActiveStatus": "ACTIVE_STATUS_UNSPECIFIED",
              "order": 0
            }
          ],
          "speakerRoles": [
            "string"
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          "conversationReasons": [
            {
              "id": "string",
              "description": "string"
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          ],
          "conversationDurationBuckets": [
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              "id": "string",
              "lowerBound": 0.1,
              "upperBound": 0.1
            }
          ],
          "conversationDurationRange": {
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            "maxDuration": "string"
          },
          "guidedWorkflows": [
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              "title": "string",
              "branchingSteps": {
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                "steps": {},
                "defaultIsInstruction": true
              },
              "linearSteps": {
                "steps": [
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                ],
                "defaultIsInstruction": true
              },
              "viewport": {
                "x": 0.1,
                "y": 0.1,
                "zoom": 0.1
              },
              "type": "TYPE_UNSPECIFIED"
            }
          ],
          "guidedWorkflowNames": [
            "string"
          ],
          "timeRanges": [
            {
              "startTimestamp": "2019-08-24T14:15:22Z",
              "endTimestamp": "2019-08-24T14:15:22Z"
            }
          ],
          "momentGroups": [
            {
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                {
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                  "appTypes": [],
                  "relatedPolicies": [],
                  "momentUsages": []
                }
              ],
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                {
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                  "appTypes": [],
                  "relatedPolicies": [],
                  "momentUsages": []
                }
              ],
              "behaviors": [
                {}
              ],
              "adherence": "ADHERENCE_TYPE_UNSPECIFIED",
              "adherenceTypesForMoments": [
                {
                  "adherenceTypes": []
                }
              ],
              "booleanLogicOperator": "BOOLEAN_LOGIC_OPERATOR_UNSPECIFIED",
              "momentType": "TYPE_UNSPECIFIED",
              "metadataValueAttributes": [
                {}
              ],
              "outcomeValueAttributes": [
                {}
              ],
              "binaryOutcomeValueEnum": "BINARY_OUTCOME_VALUE_ENUM_UNSPECIFIED",
              "speakerRoles": [
                "string"
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            }
          ],
          "keywordsExpressions": [
            "string"
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          "momentAnnotationGroup": [
            {
              "momentAnnotations": [
                {}
              ]
            }
          ],
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              "usecases": [
                "string"
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              "displayName": "string",
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              "type": "TYPE_UNSPECIFIED",
              "detailedType": "DETAILED_TYPE_UNSPECIFIED",
              "taxonomy": "string",
              "taxonomyReferenceId": "string",
              "parentMomentTemplateId": "string",
              "taxonomyState": "STATE_UNSPECIFIED",
              "appTypes": [
                "APP_TYPE_UNSPECIFIED"
              ],
              "momentData": {
                "keywordMomentData": {
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                },
                "compositeMomentData": {
                  "operands": [],
                  "moments": [],
                  "messageTypes": []
                },
                "timeBasedMomentData": {},
                "customIntentMomentData": {
                  "exampleUtterance": []
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                "silenceMomentData": {},
                "ivrMomentData": {},
                "cannedSuggestionMomentData": {},
                "conversationMetadataMomentData": {
                  "allowedValues": [],
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                  "applicableAreas": []
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                "chainedCompositeMomentData": {},
                "metadataMatchesMomentData": {
                  "isPresent": {},
                  "isNotPresent": {}
                },
                "intentV2MomentData": {
                  "testSetSessionLogNames": []
                },
                "conversationOutcomeMomentData": {
                  "outcomeValues": [],
                  "outcomeStatsTypes": []
                },
                "finetunedOobIntentMomentData": {},
                "entityMomentData": {
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                  "regexes": [],
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                "conversationHoldMatchesMomentData": {},
                "discoveredIntentMomentData": {
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                "matchAnyMessageMomentData": {
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                "summarizationMomentData": {
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                "summarizationTopicMomentData": {
                  "keywordReplacements": []
                },
                "metadata": {}
              },
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              "displayOrder": 0,
              "labels": {
                "labels": {}
              },
              "languageCode": "string",
              "deploymentStatus": "DEPLOYMENT_STATUS_UNSPECIFIED",
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                {}
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                ],
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                },
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                ],
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                "type": "USER_TYPE_UNSPECIFIED",
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                ],
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                ],
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                "preferredProfile": "string",
                "authenticationFactors": [
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                ],
                "requirePasswordReset": true,
                "migratedEntities": [
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              }
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              "usecases": [
                "string"
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                ],
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                },
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                ],
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                "type": "USER_TYPE_UNSPECIFIED",
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                ],
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                ],
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                ],
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                ]
              },
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                ],
                "displayName": "string",
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                ],
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                "displayOrder": 0,
                "labels": {
                  "labels": {}
                },
                "languageCode": "string",
                "deploymentStatus": "DEPLOYMENT_STATUS_UNSPECIFIED",
                "momentUsages": [
                  null
                ],
                "behaviorStatus": "BEHAVIOR_STATUS_UNSPECIFIED",
                "author": {
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                  "authenticationFactors": [],
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                }
              },
              "s3PathToDialoguePolicy": "string",
              "momentInput": {
                "moments": [
                  null
                ]
              },
              "complexTriggerConfig": {
                "metadataPartOperandId": "string",
                "includePartOperandId": "string",
                "excludePartOperandId": "string"
              },
              "simpleTrigger": true,
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                ],
                "actionAdditionalTriggers": {}
              },
              "adherenceMoments": [
                {
                  "usecases": [],
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                  "relatedPolicies": [],
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                }
              ],
              "behaviors": [
                {}
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                "configs": {},
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                ]
              },
              "policyConfig": {
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                ],
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                ],
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                ],
                "excludedTeams": [
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                ],
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                ],
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                ],
                "withTeamCascading": true,
                "directMembersOnly": true,
                "startTime": "2019-08-24T14:15:22Z",
                "endTime": "2019-08-24T14:15:22Z",
                "s3PathToDialoguePolicy": "string",
                "appCallflowId": 0,
                "allowExternalUserEdit": true,
                "availableInRealTime": true,
                "availableInPostCall": true,
                "skipBehaviorIfUnlessTriggered": true,
                "skipTriggerIfBehaviorOccurred": true,
                "skipPolicyOnTransferredMessages": true
              },
              "policyMetrics": {
                "triggeredCount": 0,
                "processedConversationMessageCount": 0,
                "engagement": {},
                "engagementItems": [
                  null
                ]
              },
              "status": "STATUS_UNSPECIFIED",
              "sourceType": "SOURCE_TYPE_UNSPECIFIED",
              "languageCode": "string",
              "labels": {
                "labels": {}
              },
              "latestPolicyHistories": [
                {
                  "usecases": []
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              ]
            }
          ],
          "insightsTopics": [
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                ],
                "displayName": "string",
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                "detailedType": "DETAILED_TYPE_UNSPECIFIED",
                "taxonomy": "string",
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                "parentMomentTemplateId": "string",
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                ],
                "momentData": {},
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                "displayOrder": 0,
                "labels": {
                  "labels": {}
                },
                "languageCode": "string",
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                ],
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                "author": {
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              },
              "includedKeywordMoment": {
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                ],
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                ],
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                "displayOrder": 0,
                "labels": {
                  "labels": {}
                },
                "languageCode": "string",
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                ],
                "behaviorStatus": "BEHAVIOR_STATUS_UNSPECIFIED",
                "author": {
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                }
              },
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                ],
                "displayName": "string",
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                ],
                "momentData": {},
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                "displayOrder": 0,
                "labels": {
                  "labels": {}
                },
                "languageCode": "string",
                "deploymentStatus": "DEPLOYMENT_STATUS_UNSPECIFIED",
                "momentUsages": [
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                ],
                "behaviorStatus": "BEHAVIOR_STATUS_UNSPECIFIED",
                "author": {
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                }
              },
              "clusterMoments": [
                {
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                  "momentUsages": []
                }
              ],
              "previewConfig": "PREVIEW_CONFIG_UNSPECIFIED"
            }
          ],
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                "string"
              ],
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              "detailedType": "DETAILED_TYPE_UNSPECIFIED",
              "taxonomy": "string",
              "taxonomyReferenceId": "string",
              "taxonomyState": "TAXONOMY_STATE_UNSPECIFIED",
              "actionData": {
                "hintAction": {},
                "managerAlertAction": {
                  "managers": [],
                  "targetManagers": [],
                  "specifiedAgents": [],
                  "monitoredAgents": [],
                  "monitoredGroups": [],
                  "behaviorConditions": []
                },
                "checklistHintAction": {
                  "checklistHintItems": []
                },
                "checklistHintItemAction": {
                  "utterance": []
                },
                "documentReleaseHintAction": {},
                "webhookAction": {},
                "checklistAction": {
                  "checklistItems": []
                },
                "checklistItemAction": {
                  "utterance": []
                }
              },
              "languageCode": "string",
              "audienceConfig": {
                "allAgents": true,
                "targetAudience": {
                  "targetUsers": [],
                  "targetGroups": []
                },
                "excludedAudience": {
                  "excludedUsers": [],
                  "excludedGroups": []
                },
                "dynamicAudience": {
                  "rules": []
                }
              },
              "policyData": {
                "name": "string",
                "displayName": "string"
              }
            }
          ],
          "actionGroups": [
            {
              "actionType": "TYPE_UNSPECIFIED",
              "actions": [
                {}
              ]
            }
          ],
          "conversations": [
            {
              "name": "string",
              "agent": "string",
              "agentInfo": {
                "displayName": "string",
                "platformSpeakerId": "string"
              },
              "visitor": {
                "platformVisitorId": "string",
                "displayName": "string"
              },
              "conversationCorrelationId": "string",
              "skill": "string",
              "platformInfo": {
                "platformConversationId": "string",
                "platformAccountId": "string",
                "originalEventData": {},
                "platformConversationUri": "string",
                "platformIntegration": "string"
              },
              "startTime": "2019-08-24T14:15:22Z",
              "audioPersistenceState": "AUDIO_PERSISTENCE_STATE_UNSPECIFIED",
              "audioAnalysis": {
                "agentAudioEnergy": [
                  null
                ],
                "visitorAudioEnergy": [
                  null
                ]
              },
              "persistedAudioDuration": "string",
              "state": "STATE_UNSPECIFIED",
              "raiseHandState": "RAISE_HAND_STATE_UNSPECIFIED",
              "languageCode": "string",
              "channel": "CHANNEL_UNSPECIFIED",
              "source": "SOURCE_UNSPECIFIED",
              "metadata": {
                "property1": {
                  "values": []
                },
                "property2": {
                  "values": []
                }
              },
              "displayName": "string",
              "sharingState": "SHARING_STATE_UNSPECIFIED",
              "policyOverride": {
                "policyIds": [
                  null
                ],
                "respectConversationAgentFilter": true,
                "respectLanguageCodeFilter": true,
                "respectTimeRangeFilter": true,
                "policyHistoryIds": [
                  null
                ]
              },
              "usecase": "string",
              "corruptionState": "CORRUPTION_STATE_UNSPECIFIED",
              "virtualAgent": "string",
              "ingestedByJob": "string",
              "transferInfo": {
                "previousConversation": "string",
                "participantInteractionType": "PARTICIPANT_INTERACTION_TYPE_UNSPECIFIED"
              },
              "persistenceState": "PERSISTENCE_STATE_UNSPECIFIED",
              "multiLanguageMode": "MULTI_LANGUAGE_MODE_UNSPECIFIED"
            }
          ],
          "conversationIdentifiers": [
            {
              "name": "string",
              "platformConversationId": "string"
            }
          ],
          "kbDocuments": [
            {
              "name": "string",
              "kbDocumentType": "KB_DOCUMENT_TYPE_UNSPECIFIED",
              "guidedWorkflow": {
                "name": "string",
                "title": "string",
                "branchingSteps": {
                  "steps": {}
                },
                "linearSteps": {
                  "steps": []
                },
                "viewport": {},
                "type": "TYPE_UNSPECIFIED"
              },
              "kbArticle": {
                "kbArticleId": "string",
                "kbArticleSegments": [
                  null
                ]
              },
              "agentResponse": {
                "agentResponseId": "string",
                "agentResponseContent": {}
              },
              "kbDocumentSource": "KB_DOCUMENT_SOURCE_UNSPECIFIED",
              "state": "STATE_UNSPECIFIED",
              "fileFormat": "string",
              "url": "string",
              "title": "string",
              "creator": "string",
              "version": "string",
              "externalSource": "string",
              "externalId": "string",
              "kbDocumentProperty": "KB_DOCUMENT_PROPERTY_UNSPECIFIED",
              "keywordTags": [
                {}
              ],
              "createTime": "2019-08-24T14:15:22Z",
              "updateTime": "2019-08-24T14:15:22Z",
              "externalUpdateTime": "2019-08-24T14:15:22Z",
              "metadata": {},
              "indexState": "INDEX_STATE_UNSPECIFIED"
            }
          ],
          "conversationCriterions": [
            "CONVERSATION_CRITERION_UNSPECIFIED"
          ],
          "languageCodes": [
            "string"
          ],
          "comments": "COMMENTS_UNSPECIFIED",
          "includeDevUsers": true,
          "includeDeactivatedUsers": true,
          "excludeDeactivatedUsers": true,
          "includeCrestaBot": true,
          "scorecardStatus": "SCORECARD_STATUS_UNSPECIFIED",
          "scorecardStatuses": [
            "SCORECARD_STATUS_UNSPECIFIED"
          ],
          "liveAssist": "LIVE_ASSIST_UNSPECIFIED",
          "liveAssists": [
            "LIVE_ASSIST_UNSPECIFIED"
          ],
          "summaryUsages": [
            "SUMMARY_USAGE_UNSPECIFIED"
          ],
          "noteTakingUsages": [
            "NOTE_TAKING_USAGE_UNSPECIFIED"
          ],
          "suggestionUsages": [
            "SUGGESTION_USAGE_UNSPECIFIED"
          ],
          "scorecardTemplateNames": [
            "string"
          ],
          "usecaseNames": [
            "string"
          ],
          "hintType": "HINT_TYPE_UNSPECIFIED",
          "languageTransferEvents": [
            {
              "newLanguageCode": "string",
              "oldLanguageCode": "string"
            }
          ],
          "behaviors": [
            {
              "name": "string",
              "displayName": "string",
              "moment": {
                "name": "string",
                "usecases": [
                  null
                ],
                "displayName": "string",
                "description": "string",
                "type": "TYPE_UNSPECIFIED",
                "detailedType": "DETAILED_TYPE_UNSPECIFIED",
                "taxonomy": "string",
                "taxonomyReferenceId": "string",
                "parentMomentTemplateId": "string",
                "taxonomyState": "STATE_UNSPECIFIED",
                "appTypes": [
                  null
                ],
                "momentData": {},
                "momentSource": "MOMENT_SOURCE_UNSPECIFIED",
                "displayOrder": 0,
                "labels": {
                  "labels": {}
                },
                "languageCode": "string",
                "deploymentStatus": "DEPLOYMENT_STATUS_UNSPECIFIED",
                "momentUsages": [
                  null
                ],
                "behaviorStatus": "BEHAVIOR_STATUS_UNSPECIFIED",
                "author": {
                  "roles": [],
                  "legacyRoles": [],
                  "agentProfiles": [],
                  "groupMemberships": [],
                  "platformProfiles": [],
                  "profileNames": [],
                  "usecases": [],
                  "profileStates": {},
                  "authenticationFactors": [],
                  "migratedEntities": []
                }
              },
              "behaviorStatus": "BEHAVIOR_STATUS_UNSPECIFIED",
              "behaviorConfig": {
                "sdxReminderWindow": {},
                "sdxAdherenceWindow": {},
                "sdxAdherenceCutoffMoment": {
                  "usecases": [],
                  "appTypes": [],
                  "relatedPolicies": [],
                  "momentUsages": []
                },
                "negativeAdherenceConfig": {},
                "targetAgents": [
                  null
                ],
                "targetGroups": [
                  null
                ],
                "directMembersOnly": true,
                "conversationCloseOption": "POLICY_CONVERSATION_CLOSE_OPTION_UNSPECIFIED",
                "allowMultipleSdx": true,
                "allowMultiplePositiveAdherence": true
              },
              "audienceConfig": {
                "allAgents": true,
                "targetAudience": {
                  "targetUsers": [],
                  "targetGroups": []
                },
                "excludedAudience": {
                  "excludedUsers": [],
                  "excludedGroups": []
                },
                "dynamicAudience": {
                  "rules": []
                }
              }
            }
          ],
          "conversationSources": [
            "SOURCE_UNSPECIFIED"
          ],
          "tags": [
            {
              "name": "string",
              "usecase": "string",
              "displayName": "string",
              "description": "string",
              "color": "string",
              "icon": {
                "name": "string",
                "iconType": "ICON_TYPE_UNSPECIFIED"
              },
              "isPublic": true,
              "visibility": {
                "roles": [
                  null
                ]
              },
              "tagType": "TAG_TYPE_UNSPECIFIED"
            }
          ],
          "hasScreenRecordings": true,
          "conversationHoldsCriterion": {
            "holdsCountRange": {
              "lowerBound": {
                "value": 0,
                "isExclusive": true
              },
              "upperBound": {
                "value": 0,
                "isExclusive": true
              }
            }
          },
          "screenRecording": "SCREEN_RECORDING_UNSPECIFIED",
          "knowledgeMomentFilter": {
            "knowledgeMoments": [
              {
                "autoDetected": {},
                "agentInitiated": {}
              }
            ],
            "matchType": "MATCH_TYPE_UNSPECIFIED"
          },
          "scorecardSubmitterUserNames": [
            "string"
          ],
          "calibrationStatuses": [
            "SCORECARD_STATUS_UNSPECIFIED"
          ],
          "conversationPlatformVisitorId": [
            "string"
          ],
          "transferInfoFilter": {
            "umbrellaConversationTransferTypes": [
              "UMBRELLA_CONVERSATION_TRANSFER_TYPE_UNSPECIFIED"
            ],
            "participantInteractionTypes": [
              "PARTICIPANT_INTERACTION_TYPE_UNSPECIFIED"
            ]
          },
          "agentAssistFilters": [
            {
              "agentAssistUsed": "AGENT_ASSIST_STATE_TYPE_UNSPECIFIED"
            }
          ],
          "groupMembershipFilter": {
            "type": "GROUP_MEMBERSHIP_TYPE_UNSPECIFIED"
          },
          "criterionIdentifiers": [
            "string"
          ],
          "coachingSessionNames": [
            "string"
          ],
          "scorecardSubmissionSources": [
            "SCORECARD_SUBMISSION_SOURCE_UNSPECIFIED"
          ]
        }
      }
    },
    "activationStatus": "ACTIVATION_STATUS_UNSPECIFIED"
  }'

Responses

A successful response.

Bodyapplication/json
scorecardTemplateobject(Coaching Scorecard Template Next ID: 16)
Response
application/json
{
  "scorecardTemplate": {
    "name": "string",
    "title": "string",
    "template": {},
    "audience": { … },
    "resolvedAudience": { … },
    "createTime": "2019-08-24T14:15:22Z",
    "deactivateTime": "2019-08-24T14:15:22Z",
    "deleteTime": "2019-08-24T14:15:22Z",
    "usecaseNames": [ … ],
    "qaTaskConfig": { … },
    "lastUpdatedBy": { … },
    "permissions": { … },
    "type": "SCORECARD_TEMPLATE_TYPE_UNSPECIFIED",
    "status": "SCORECARD_TEMPLATE_STATUS_UNSPECIFIED",
    "qaScoreConfig": { … }
  }
}