Our Coaching Service API provides a comprehensive set of endpoints to create, read, update, delete, acknowledge, list, export, and manage all coaching-related entities—such as comments, plans, sessions, scorecards, and targets—covering everything from scorecard backfills to retrieving evaluation periods and agent quotas.
curl -i -X POST \
'https://{api-domain}.cresta.com/v1/{parent=customers/*/profiles/*}/scorecardTemplates:backfill' \
-H 'Content-Type: application/json' \
-d '{
"config": {
"scorecardTemplates": [
"string"
],
"startTime": "2019-08-24T14:15:22Z",
"endTime": "2019-08-24T14:15:22Z"
}
}'{ "job": "string" }
Resource name of the agent user that should be in the audience of the scorecard template. Format: customers/{customer_id}/users/{user_id}.
List of moment template resource names that the returned scorecard templates should have as a trigger. These names are OR'd together for the filter. Format: customers/{customer_id}/profiles/{profile_id}/moments/{moment_template_id}.
Whether to include the deactivated scorecard templates in the response. Deactivated templates are not included by default.
Usecase resource names to filter the scorecard templates Format: customers/{customer_id}/profiles/{profile_id}/usecases/{usecase_id}.
Partial response view to return.
WARNING: This is very expensive to compute. Do not use this by default.
List of types to filter the scorecard templates.
curl -i -X GET \
'https://{api-domain}.cresta.com/v1/{parent=customers/*/profiles/*}/scorecardTemplates:current'{ "currentScorecardTemplates": [ { … } ] }
curl -i -X POST \
'https://{api-domain}.cresta.com/v1/{parent=customers/*/profiles/*}/scorecardTemplates:validateBackfill' \
-H 'Content-Type: application/json' \
-d '{
"config": {
"scorecardTemplates": [
"string"
],
"startTime": "2019-08-24T14:15:22Z",
"endTime": "2019-08-24T14:15:22Z"
}
}'{ "conversationsCount": 0, "scorecardTemplateDetails": { "property1": { … }, "property2": { … } } }